Refund policy
Cascade Bath & Kitchen sells high‑quality plumbing products in Canada. We receive these products directly from trusted manufacturers. If your shipment is not satisfactory, please contact us and our knowledgeable staff will take care of your needs.
Special Conditions for Returns of Washlets/Bidets and Toilet Seats
For sanitary and health reasons, Cascade Bath & Kitchen is unable to accept the return of any washlet, bidet, or toilet seat that has been installed and/or used. There are no exceptions to this policy.
We encourage you to contact us by phone at (604) 510-9400 or via email at sales@cascadebath.ca prior to making your purchase if you have any questions about these items.
General Returns or Exchanges
CascadeBath.ca has a 30‑day return policy. We accept returns within 30 days of you receiving your order.
If you are unhappy with your product and it is unused, uninstalled, and still in its original packaging, Cascade Bath & Kitchen will accept the return.
You are responsible for return shipping costs unless the product is defective.
To begin the return process, please contact us at sales@cascadebath.ca. Once we receive your request, we will issue a quote for return shipping costs. These costs will be deducted from your refund once the item is returned to us.
If you have questions about the shipping process, please visit our Shipping Info page.
Returning Special Order Items
Some items on CascadeBath.ca are classified as special order items. These products are not normally stocked; they are ordered specifically for customers.
We accept cancellations of special order items only if the order has not yet been submitted to the manufacturer.
We accept returns of most special order items within 30 days of you placing or receiving your order.
No returns of any kind will be accepted for products from the following brands, regardless of whether they are special order items or regularly stocked items:
Plumbing Brands
* Duravit
* Toto
* Thermasol
* Kohler
* Bain Ultra
* Elkay
* Fleurco
* Geberit
* Hytec
* Kallista
* Laufen
* Mudd Sinks
* Native Trails
* Produits Neptune
* Maxx
* Mirolin
* Rubinetterie Treemme
* Sterliing
* Waterstone
* Victoria + Albert
Accessory Brands
* CB2
* Amba
* Robern
Lighting Brands
* Elegant Lighting
* James R. Moder
Customers will also be charged:
Return shipping costs, and
A 25% restocking fee for any accepted return of special order items.
For more details, please visit our Special Order Items page.
Defective Returns
If the product you received is defective or incorrect, please contact us within 30 days.
Our customer support team will arrange replacement products as quickly as possible.
After 30 days, defective items fall under the manufacturer’s warranty, and returns must be processed directly with the manufacturer.
If you need contact information for the manufacturer, email us at sales@cascadebath.ca.
Damaged Returns
Please inspect all merchandise immediately upon arrival.
If an item arrives damaged or with missing parts, contact us within three days of delivery.
If you receive damaged products, note the damage details on the Bill of Lading. Damage not noted may not be eligible for refund.
You may refuse delivery of obviously damaged items. We recommend accepting the intact portion of the order and refusing the damaged portion.
Do not discard damaged products.
After you report the damage, the item becomes the property of the carrier. The carrier has 30 days to inspect, pick up, or discard the product.
Refunds
Once your return is received and inspected, CascadeBath.ca will notify you via email.
We will approve or reject your refund based on whether the product:
* Is in its original packaging
* Has not been installed or used
* Is in suitable resale condition
If the product has been used or arrives damaged, we will contact you to discuss a resolution.
Missing Parts
If an item arrives with missing parts, please contact the manufacturer directly. Most manufacturers will send missing parts quickly and free of charge.
If you are unable to reach the manufacturer or need help, feel free to contact us for assistance.
This is the return policy also note that for the FAQs i have now in this policy listed the brands that we dont accept returns from in general and to just add those brands to the line where i made the note for FAQS